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LANDEL MAILBUG APPROPRIATE USE AND PRIVACY POLICY
Our
Appropriate Use and Privacy Policy (AUPP) is designed to help protect
our customers, and the Internet community, from irresponsible or
illegal activities. Keeping customer information secure and using it
only as our customers would want us to is a top priority. As good
Internet citizens, we prohibit the impersonation of others, unsolicited
commercial appeals, and any disruption of Internet services. Examples
of such activities are given below:
Email
Commercial email:
Sending unsolicited commercial email is prohibited. Using a mailbug.com
email address (@mailbug.com) or any other Landel hosted address to
collect responses from unsolicited commercial email is prohibited.
Mail bombing:
Sending large volumes of unsolicited email is prohibited.
Harassment:
Sending threatening or harassing email after being requested to stop is
prohibited. Extremely threatening or harassing email is always
prohibited.
General
Impersonation:
Attempting to impersonate any person, using forged headers or other
identifying information is prohibited. The use of anonymous remailers
and nicknames does not constitute impersonation.
Network unfriendly activity:
Activities which adversely affect the ability of other people or
systems to use Landel services or the Internet is prohibited.
Privacy violations:
Attempts, whether successful or not, to gain access to any computer
system, or customer's data, without consent is prohibited.
Financial
Sharing accounts with anyone other than immediate family members, or
re-selling service without express written consent from Landel is
prohibited. Untimely payment of any and all amounts due may result in
account cancellation.
Excessive Utilization
Mailbug.com accounts specify limits on mailbox utilization, and use in
excess of those limits is not permitted. The total number of bytes
required to store an account’s mail data determines mailbox
utilization. In the event Landel determines that an account is
exceeding the mailbox utilization, the account owner will be notified
by email. If the excess use continues for more than 48 hours after such
notification, the owner may be requested to upgrade the account's
service agreement or to modify the activity creating the excess use.
If excessive utilization is determined to adversely affect
Landel’s ability to provide service, immediate action will be
taken. The account owner will be notified by email as soon as practical.
Privacy
We will safeguard, according to strict standards of security and
confidentiality, any information our customers share with us permitting
only authorized employees, who are trained in the proper handling of
customer information, to have access to that information.
We will limit the collection and use of customer information to the
minimum we require to deliver email service to our customers, which
includes advising our customers about our products, services, and other
opportunities. We may facilitate relevant offers from reputable
companies. These companies are not permitted to retain Landel customer
information unless the customer has specifically expressed interest in
their products or services.
Whenever we hire or enter into a business relationship with other
organizations to provide support services, we will require them to
conform wherever possible to our privacy standards and to allow us to
audit them for compliance.
It may be necessary for Landel employees to examine system accounting
logs and other records to resolve system problems. Landel reserves the
right to access an account's mailbox to resolve system problems or mail
system errors.
We will not reveal customer information to any external organization
unless we have previously informed the customer in disclosures or
agreements, have been authorized by the customer, or are required by
law. In addition, Landel will cooperate with the appropriate legal
authorities in investigating claims of illegal activity, including but
not limited to illegal transfer or use of copyrighted material,
postings or
email containing threats of violence, or other illegal activity.
Landel makes no guarantee and assumes no liability for the security of
any data on any server including "secure servers." Our customers are
reminded that no email system should be considered safe from intrusion.
Email may pass through many systems, and should not be considered a
secure means of communication.
Maintenance
Regularly scheduled maintenance is Saturday / Sunday, midnight to 3am,
Pacific Time.
During this time, some MailBug/DataBug units may not be able to connect
with our servers. Most users, however, will not detect any
interruption to their service.
Rationale
and intent
This document provides a general understanding of the Landel policy on
the Appropriate Use of services. Common sense and judgment are a
necessary part of any system of rules, and this AUPP is no exception.
Of course, flagrant or repeated violations of the Policy are viewed in
a very different light than minor infractions.
Protection of our customers and our resources, the ability to
provide quality service to our customers, conformance with existing
law, and the protection of our reputation as a service provider are all
contributing factors to decisions on AUPP violations.
It is our intention to allow Landel customers access to everything our
services offer with minimal or no interference. Our belief in Free
Speech is a firm commitment to our customers. However, Free Speech does
not include the right to shout "Fire" in a crowded theater. In an
analogous manner, certain activities are considered inappropriate by
the Internet community at large, and cannot be permitted under the
guise of Free Speech.
Landel does not monitor the activity of accounts except for
measurements of system utilization and billing records. However, in our
efforts to promote good citizenship within the Internet community, if
we become aware of inappropriate use of MailBug service, we will
respond.
If a mailbug.com account is used to violate the AUPP, we reserve the
right to terminate service without notice. Our preferred course of
action would be to advise the account owner of the inappropriate
behavior and take the necessary corrective action. However, flagrant
violations of the AUPP will result in immediate termination of service.
In the event that an account is temporarily inactivated as a result of
any prohibited activities, the account may be subject to reactivation
charges and/or deposit requirements to be determined by Landel.
For the purposes of this AUPP the following are
interchangeable: MailBug/DataBug; Email Service/Data Service,
Email/Data Records, Email Service/Data Service, and other
associated terms relating to the provision of such services.
